Returns & Exchanges

At Rockford Chimney, we stand behind the quality of our venting systems and components. If you are not completely satisfied with your purchase, you may return new, unused items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team via phone or email to request a Return Merchandise Authorization (RMA) number and verify your order details.

• 2.
  Package Your Items

  Securely pack the unused components in their original packaging, ensuring all hardware and manuals are included to prevent damage during transit.

• 3.
  Label and Ship

  Clearly write the RMA number on the outside of the box and ship the package back to our distribution center using your preferred tracked carrier.

• 4.
  Inspection and Refund

  Once our warehouse team inspects the returned items for quality assurance, we will process your refund to the original payment method within 5-7 business days.